Terms & Conditions

1. Definitions

1.1 4Business Crop Pty Ltd T/A Signage Mates Australia, ABN 53 644 354 647

1.2  4Business Crop Pty Ltd T/A Signage Mates Australia  – 391 Newman Road, Geebung QLD – 4034,  Telephone: 1300 404 888   

1.3 “Signage Mates Australia Cancellation Costs” means any cost for labour, materials, tooling, drafting and transport, manufacturing work in progress, and any Government fees or taxes plus GST and without limiting the generality of the foregoing any other loss and damage arising because of cancellation of this Quotation of other approval.

1.4 “Signage Mates Australia Costs” means:
  • Its materials, labour and transportation costs; and
  • Without limiting the generality of (a), any costs of Signage Mates Australia performing the Work.

1.5 “Event” – means:

  • Any industrial dispute;
  • Any inclement weather;
  • The failure of any person or entity to supply any materials of Signage Mates Australia;
  • Any law, riot, government restriction, civil commotion, Act of God; or
  • Any other cause beyond Signage Mates Australia control, which directly or indirectly affects Signage Mates Australia ability to promptly perform its obligations to do the Work.

1.6 “Further product” means any goods made, created, manufactured or processed by You using in any way the Goods or the Product.

1.7 “Goods” means any component or materials which  Signage Mates Australia uses to manufacture the Product.

1.8 “Price” includes the sum of:

  • The Quoted Amount;
  • Any scaffold costs and plant hire;
  • Any goods and services tax, sales tax and/or any other Government tax, duty or levy (other than income tax) payable on the goods and services which  Signage Mates Australia supplies to you under this Quotation or on the supply of those goods and services;
  • Any local government, council or other statutory fees in respect of the Work and/or Product.

1.9 “Product” means anything which  Signage Mates Australia manufactures for You in performing the Work and includes all discrete Goods making up the Product.

1.10 “Progress Claim” means part of or all of the Quoted Amount which  Signage Mates Australia may require:

  • Upon receipt of order;
  • At any time up to completion of the work;
  • Upon delivery of the product; or
  • At any time or times during the performance of the Work.

1.11 “Quotation” means the Quotation that You have requested from  Signage Mates Australia, and includes these terms and conditions and any subsequent contract formed. If you accept this Quotation, you accept these terms and conditions as part of any subsequent contract.

1.12 “Quotation Expiry Date” means 30 days from the date  Signage Mates Australia issues this quotation to you.

1.13 “Quoted amount” means the amount specified in this Quotation that  Signage Mates Australia will charge for performing the Work and is based on  Signage Mates Australia costs as at the date of the Quotation.

1.14 “Services” means any design, manufacture and/or installation service which You require  Signage Mates Australia to provide to perform the Work.

1.15 “Site” means any place the Product is installed or is to be installed and includes and means to access to that place.

1.16 “Work” means the provision by  Signage Mates Australia of Services using particular Goods to produce and/or install the Product at Your request.

1.17 “You” and “Your” means the person or company or entity who has requested this Quotation. Where that person is comprised or more than one person or company or entity then where ‘You” is used in this Quotation. All parties comprising “You” will be bound jointly and severally by these terms and conditions and each party warrants that it has the authority to bind all of the other parties.

1.18 The headings do not form part of this Quotation but are for aid and assistance in interpretation only.

1.19 Where the context permits or requires, words importing the singular number shall include the plural number and those importing a gender shall include the other genders and words importing natural persons shall include corporations.

2. Quotation

2.1 Subject to clause 2.2, this Quotation remains valid and open for acceptance by You up to and including the Quotation Expiry Date.

2.2  Signage Mates Australia may:

Vary or withdraw the Quotation at any time before You or after accept it;

  • After the date of the Quotation but before the Work is completed, adjust the Quotation for any variation in  Signage Mates Australia Costs which occur after the date of this Quotation.

2.3 Unless otherwise specified in writing, this Quotation does not include the cost of:

  • Providing any power supply or other energy source to operate an electric sign;
  • Fees, charges, taxes or any other costs or disbursements associated with connecting the sign to a power supply that is not within one meter of the Site;
  • Fees, charges, taxes or any other costs or disbursements associated with traffic control necessary for the installation of any signs;
  • Fees, charges, taxes or any other costs associated with accessing a third party’s property for access or entry to any place required for the installation of any sign; or
  • Fees, charges and taxes of and incidental to obtaining or providing access to the site; or
  • Any other fees, charges, taxes, labour, materials or any cost or disbursement associated with the connection, provision or installation of a power supply that is not written in the Quotation.

2.4 You acknowledge that  Signage Mates Australia has made this Quotation on the basis that it will do the Work during normal working hours. If You request in writing and agree to pay any extra costs,  Signage Mates Australia will perform the Work outside normal working hours.  Signage Mates Australia will add the extra costs to the Quoted Amount.

2.5 Unless otherwise agreed to in writing by  Signage Mates Australia, this Quotation can only be accepted by You in writing and without any alteration or addition to the terms and conditions.

Please take careful consideration when accepting our quote.

After acceptance, the client has a 1-hour cancellation period to withdraw their acceptance without charge. If the client requests to cancel the job after this period,  Signage Mates Australia has the right to charge cancellation fees for administration and material costs as per our fast production service.

2.6 Your written acceptance is not affective until received by Signage Mates Australia.

3. Cancellation of any Installation, Hire Machine, or Quotation

3.1 Once You have accepted this Quotation, you may only cancel the subsequent Approval by written notice given to and received by Signage Mates Australia.

3.2 No allowance for cancelling or rescheduling installation within 48 hours of the arranged date. An additional fee of 50% of the Installation cost will apply in order to reschedule this again.

3.3 No allowance for cancelling or rescheduling installation within 48 hours of the arranged date. The Machinery Hire cost will be charged again in full in order to reschedule this again.

3.4 Upon cancellation, ‘You’ are immediately liable to pay Signage Mates Australia Cancellation Costs.

3.5 Here at Signage Mates Australia we don’t lock any of our clients into contracts unless the client is on a payment plan. A client may cancel their contract by giving 30 days of written notice from the client’s next billing cycle (1st day of every month).

3.6 All Signage Mates Australia Marketing Packages are 12 month contracts; during the contracted period of 12 months, Signage Mates Australia owns all intellectual property produced under the packages until the contract has been completed and paid. If for any reason the client would like to terminate the contract; all intellectual property will remain owned by Signage Mates Australia unless otherwise an agreement between the client and Signage Mates Australia is met to release property to the client.

4. Terms of Payment

4.1 You must pay to Signage Mates Australia:

  • A minimum of  50% Deposit upon commencement of the job; 
  • For new customers or when the price is $500 or less, Signage Mates Australia reserves the right to require that a sum equal to the price be paid in advance by the customer on commencement of the contract unless otherwise agreed in writing by an authorized representative of Signage Mates Australia. If the price is $500 or more, an advance payment representing 50% of the price is required upon acceptance of the customer’s order and before the commencement of any work or services by Signage Mates Australia;
  • The amount specified in any Progress Claim submitted to You or final 50% payment upon hanging or pick-up of signage;
  • Interest at the rate of 20% per annum on any outstanding amount owed to  Signage Mates Australia from the date due until paid;
  • Any monies agreed to be paid by the customer to Signage Mates Australia on account of any price or fee payable under the contract prior to the commencement of the contract, or prior to delivery of the goods, the sum paid may be applied by Signage Mates Australia against any invoice rendered by Signage Mates Australia under the contract in Signage Mates Australia discretion, not necessarily in chronological order of invoice rendered;
  • The sum will not be refunded to the customer unless the goods are majorly faulty, in which case a replacement or refund will be offered to the customer. In cases of a minor fault, a repair will be offered to the customer; Signage Mates Australia may also apply such sum to any other amount owing to Signage Mates Australia by the customer whether under the contract or otherwise; 
  • All financial institution fees, any legal costs and/or debt collection costs (the latter two on an indemnity basis), stamp duty and other government charges relating in any way to the establishment of operation of the contract or any security or any legal proceedings.

4.2 You must pay all money to Signage Mates Australia head office, or as directed by Signage Mates Australia.

  1.  The customer shall pay the price (or where an advance payment on account of the price has been paid, the balance of the price) due under the contract (less any discount to which the customer is entitled, but without any other set off deduction, counterclaim, abatement or otherwise) within 7 business days of the date of Signage Mates Australia invoice, and Signage Mates Australia shall be entitled to recover the price, notwithstanding that delivery may not have taken place and the property in the goods has not passed to the customer;
  2. Where Signage Mates Australia agree in writing with the customer to any rebate or reduction on the fees or price payable under the contract in return for the customer paying invoices rendered by Signage Mates Australia within agreed timescales, where such timescales are not adhered to by the customer, Signage Mates Australia shall be entitled to withdraw any such rebate or reduction arrangement without notice to the customer and the customer shall pay the full amount of the relevant invoice as increased to take into account the loss of the agreed rebate or reduction, with Signage Mates Australia having the benefit of such other rights set out in these conditions (including the right to charge interest) in respect of any sum so unpaid by the customer;

4.3 All payments required to be made by You to Signage Mates Australia shall be made in full without any deductions or reductions for any set offs or counter claims by You.

4.4 Before the commencement of Work, you must complete and return Signage Mates Australia application for Credit Account unless:

  • You have made full payment of the Quoted Amount to Signage Mates Australia; or
  • You have provided security for the Price which is satisfactory to Signage Mates Australia.

4.5 Nothing in clause 4.4 limits Your liability to pay the Price.

  1. The time of payment of the price shall be of the essence of the contract. Receipts for payment will be issued only upon request; no payment shall be deemed to have been received by Signage Mates Australia until Signage Mates Australia has received cleared funds;

4.6 No Work will be performed until You have complied with Clause 4.4, and Signage Mates Australia will not be liable to You for any loss or damage resulting from delay caused by Your failure to comply with that clause.

4.7 Payment of progress claims, Price or the Quoted Amount is not subject to the Work or any part of the Work being certified or accepted by: (a) You; or (b) Any other person whether for You or for a person to whom You have contractual obligation in relation to the work.

4.8 Subject to any special terms agreed in writing between the customer and Signage Mates Australia, Signage Mates Australia shall be entitled to invoice the customer for the price (or where an advance payment on account of the price has been paid, the balance of the price) on or at any time after delivery of the goods, unless the goods are to be collected by the customer or the customer wrongfully fails to take delivery of the goods, in which event Signage Mates Australia shall be entitled to invoice the customer for the price at any time after Signage Mates Australia has notified the customer that the goods are ready for collection or (as the case may be) Signage Mates Australia has tendered delivery of the goods. Signage Mates Australia reserves the right to submit interim invoices if, in Signage Mates Australia discretion, the circumstances in respect of a particular order mean that it would be unreasonable for Signage Mates Australia to await invoicing at the time of delivery or when notifying the customer that the goods are available for collection or otherwise;

4.9 If the customer fails to make any payment in full on the relevant due date then, without prejudice to any other right or remedy available to Signage Mates Australia, Signage Mates Australia shall be entitled to:

  • cancel the contract or suspend any further deliveries or services (including installation if relevant) to the customer;
  • the  immediate payment of all payments outstanding in respect of the goods and of any other goods, works or services provided by Signage Mates Australia to the customer under any other contract notwithstanding the fact that the date for payment may not yet have fallen due;
  • appropriate any payment made by the customer to such of the goods, and/or installation (or the goods supplied under any other contract between the customer and Signage Mates Australia) as Signage Mates Australia may think fit (notwithstanding any purported appropriation by the customer);
  • charge the customer interest (both before and after any judgement) on the amount unpaid, at the rate of 3 per cent per annum above The Commonwealth Bank of Australia’s base rate at the time, until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest). Signage Mates Australia reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Bill 2003; and
  • charge the customer the cost of recovery of any unpaid amount including any legal costs, debt recovery fees, disbursements and bank charges incurred;
  • Signage Mates Australia reserves the right (in its entire discretion) at any time by notice in writing to the customer to set off any monies owed by Signage Mates Australia to the customer against any monies owed to Signage Mates Australia by the Customer under the contract.   

5. Recurring Payments Terms and Conditions 

Your consent is important. By providing Signage Mates Australia with your credit card details, you are agreeing to the following terms and conditions regarding future recurring payments made against your credit card:

In Brief – 

  • You are agreeing that, in return for the provision of an on-going; ‘marketing plan’ or other services future recurring payments may be made against the credit card provided by you without the presence of a) the card or b) the card holder, and that payment may be made to Signage Mates Australia;
  • These payments will be made at the beginning of each defined billing cycle;
  • Cancelling your membership will prevent any future recurring payments being made against the credit card or debit cart provided the cancellation is made in the agreed-upon time frame;
  • You can cancel your membership at any time by sending an email of written notice to Signage Mates Australia;
  • If you cancel your membership, the membership will remain active / valid until the end of the billing cycle / date on which the next payment is due, at which point your membership will end / become inactive;
  • Unless otherwise indicated or agreed by Signage Mates Australia, your payments are non-refundable. If you feel it is justified, you may request a refund from Signage Mates Australia, who holds sole discretion for deciding upon refunds;
  • Any payment will be attempted at the beginning of every billing cycle or the first overdue payment. You will be notified if the payment attempt fails and, subject to the conditions of Signage Mates Australia, payment may be re-attempted. If payment fails repeatedly, your on-going services will be deactivated / canceled, and you will no longer be entitled to the provision of services as determined by the marketing plan or marketing subscription, or other services when your membership is deactivated. You are not entitled to a refund of your payment unless this is agreed upon by Signage Mates Australia.

5.1 Shipping Policy

Our non-printed products that are in stock will be dispatched after 48 hours an order has been placed and payment has been received.

Our custom printed products have various shipping times based on the type of product and the value of the order. Some product page has an FAQ section below the pricing, in this FAQ section it states the time it will take to produce and ship your products after we have received sign off of your artwork proof. For more information about the products and pricing please contact our team.  Our production begins the first working day after your artwork proof approval, there is a cut off time of 1pm for approving artwork to ensure it starts in production the following day. All risk of loss or damage to the products passes to you when we dispatch the products.                                                                                                                                    

6. Return & Refund Policy 

We do not offer refunds for any of our custom-made jobs or projects, as they are tailored specifically for each project.

  1. Without prejudice to the other rights of Signage Mates Australia under the contract, any claim made against Signage Mates Australia under the contract must be brought within seven days of the date on which the cause of action on the party of the customer arose.
  2. Signage Mates Australia reserves the right to consider a job complete after finished installation without formal client approval. However, clients are required to notify us via email at [email protected] within seven days of installation if any issues or problems arise.
  3. Signage Mates Australia reserves the rights to complete any arise issue within 3 months from the date of notification of the issue by client.
  4. After this 7-day period, the project will be deemed finalized the client. Any subsequent repairs or modifications will incur additional charges to the client.

7. Certificate and Charge

7.1 A statement in writing signed by Signage Mates Australia director, manager, financial controller, credit manager or other authorized officer stating the amount of money which You owe to Signage Mates Australia is prima facie evidence of the amount payable by You to Signage Mates Australia as at the date of the statement.

7.2 By accepting this quotation you charge all Your interest in any real property you own now or in the future secure payment of any monies you owe to or any debt you have to Signage Mates Australia.

8. Dimension and Design of Work

8.1 Unless otherwise agreed in writing, You:

  • Must supply Signage Mates Australia with details of the dimensions which Signage Mates Australia will need to perform the Work;
  • Must supply Signage Mates Australia with design and specifications for the Product, including but not limited to colour, surface and type face;
  • Are solely responsible for the correctness of any information You provide to Signage Mates Australia.

8.2 Where you or Your agent have supplied Signage Mates Australia with the design plans and specification for the Work, Signage Mates Australia:

  • Will not be liable for any loss or damage resulting from any defects or deficiencies in the design plans and specifications or any failure to meet any applicable Australian Standards;
  • Shall be indemnified by You for any such loss and damage of the type to in 6.2(a).

9. Variations

9.1 You may by written notice to Signage Mates Australia request variations to the Work.

9.2 Where You request additional Work You must:

  • Pay all costs incurred by Signage Mates Australia in performing the additional Work; and
  • Grant any extension of time reasonable necessary to enable Signage Mates Australia to perform the addition Work.

10. Commencement and Completion

10.1 On or before the commencement of the Work, ‘You’ must provide Signage Mates Australia free and unrestricted access to the Site to enable Signage Mates Australia to commence and proceed with the Work.

10.2 If this Quotation specifies estimated commencement and completion dates You acknowledge that:

  • Commencement of the Work will be subject to the provision of:
    1. Provide full information, documentation and co-operation from You, that Signage Mates Australia may reasonably require in connection with the installation.
    2. Goods from other suppliers.
    3. Pay for any relevant approval or permission.
    4. Meet the requirements of any of these authorities at all times to maintain their approval.
  • Access to any Site for the purpose of manufacture or installation of the product which shall be Your sole responsibility;
  1. Any necessary council or government permits or approvals which is your sole responsibility; You make any necessary agreement with relevant regulatory, governmental or other authorities or other relevant third parties and obtain any consent or authorization required in respect of the installation.
  2. Signage Mates Australia shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow Signage Mates Australia instructions (whether oral or in writing), improper installation (other than by Signage Mates Australia) misuse or alteration or repair of the goods without Signage Mates Australia approval.
  3. Tell Signage Mates Australia if any information the customer has given to Signage Mates Australia changes; and if any approval, consent or authorization is amended or ends, the customer must advise Signage Mates Australia in writing as soon as the customer learns of any amened or terminated approval, consent or authorization.

10.3 Signage Mates Australia has given estimated dates in good faith taking into account present conditions and circumstances in Signage Mates Australia control and the best information available to Signage Mates Australia at the date of this quotation.

10.4 Unless this Quotation states otherwise, Signage Mates Australia will not be liable for any penalties or damage either direct or indirect for any failure to commence or complete the Work on the estimated dates.

10.5 You agree to grant Signage Mates Australia any reasonable extension of time to complete the Work if there is a delay which is not caused by or attributable to any act or default on the part of Signage Mates Australia.

10.6 If Signage Mates Australia commences the Work but is delayed for any reason by You or by any other party of Event, such as weather condition, You agree to indemnify Signage Mates Australia against any loss or damage including but not limited to any addition handing charges for storage, insurance or any other expenditure loss or damage which Signage Mates Australia suffers or insures whether directly or indirectly as a result of the delay.

10.7 The Work is deemed completed on the earliest of either the issuing of the final invoice by Signage Mates Australia to You or as otherwise notified in writing by Signage Mates Australia to You.

10.8 Signage Mates Australia is not responsible for any delay in installation directly or indirectly arising out of the actions or omissions of the customer (including any employee, officer or contractor of the customer) or any third party.

10.9 Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond Signage Mates Australia reasonable control:

  • Act of God, explosion, flood, tempest, fire or accident;
  • War or threat of war, sabotage, insurrection, civil disturbance or requisition;
  • Treaties, directives, acts, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any Commonwealth, State or Territory governmental or local authority or other body or competent authority;
  • Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Signage Mates Australia or of a third party);
  • Difficulties in obtaining raw materials, labour, fuel, parts or machinery; and/or
  • Power failure or breakdown in machinery;
  • Import or export regulations or embargoes.

11. Installation of any Signage

Where installation is required pursuant to the contract, Signage Mates Australia shall install the goods on the terms and conditions set out in this Clause and the contract generally.

  1. Signage Mates Australia’s’ installation team will assess each site individually to determine for installing signage, deciding whether to align it with a straight edge or utilize specialized leveling tools to ensure a precise and visually appealing installation.
  2. The placement of freestanding signs or building signage may vary depending on the building’s alignment or significantly depending on factors such the structure of the building itself.
  3. Our contracted companies and contractors will be accountable for rectifying any defects or performing necessary repairs, including but not limited to electrical tasks, equipment rental, and other related work, within a 14-day period following project completion.
  4. Signage Mates Australia is not responsible for any delay in installation directly or indirectly arising out of the actions or omissions of the customer (including any employee, officer or contractor of the customer) or any third party.
  5. The customer shall make any necessary agreement with relevant regulatory, governmental or other authorities or other relevant third parties and obtain any consent or authorization required in respect of the installation.
  6. The customer must during installation: 
  • Give Signage Mates Australia access to the premises so that Signage Mates Australia may perform the installation and provide all such assistance as may be reasonably requested by Signage Mates Australia promptly and without cost to Signage Mates Australia. The customer shall move any materials, and other objects obstructing or preventing installation in advance of the agreed installation date;
  • Use best efforts to make sure that the premises and any equipment provided are safe and without risk for Signage Mates Australia employees and contractors. The customer must tell the Signage Mates Australia the location of any concealed pipes and wires which may affect the installation and about any known risks and any hazardous materials at the premises, provided that Signage Mates Australia may decline to carry out the installation if it considers that the installation in accordance with the customer’s instructions nevertheless presents a risk to Signage Mates Australia employees and agents (without prejudice to any remedy that Signage Mates Australia may have in this regard);
  • The customer warrants that they have unencumbered title to any materials (such as old signs) to be removed from any location at which goods are delivered or to be installed, and that the customer is properly authorized to dispose of them without the consent of any third party. The customer also warrants that said materials are safe to remove, that are not contaminated or contain dangerous components;
  • Provide information about the customer, the premises and any other relevant information so that Signage Mates Australia can perform the installation. The customer must write to Signage Mates Australia to tell them of any changes to this information;
  • Ensure that Signage Mates Australia staff and contractors have adequate welfare facilities (toilet and washing facilities);
  • References in these conditions to the goods shall (unless the contract otherwise requires and include where relevant and applicable) reference to the installation and the relevant provisions of the Agreement shall accordingly apply once the necessary changes having been made to the installation.

11.1 Vehicle Wrap Installation

  1. It is the customer’s responsibility to ensure vehicle suitability and that the existing surface to be vinyl wrapped are clean, dry and free from grease, dirt, wax, oil, and free from any existing graphics and decals upon delivery to Signage Mates Australia premises. An exterior vehicle detailing charge will be applied in addition to the installation fee when, in the opinion of Signage Mates Australia, any vehicle is not in a satisfactory condition suitable for a quality wrap installation.
  2. Signage Mates Australia vehicle preparation does not include paint chip repairs or the removal of dents, scrapes and paintwork scuffs.
  3. Should badges need to be removed Signage Mates Australia will at all times use the very best care. Any resulting damage to the badge or marks on the paintwork surface may require remedial work when the Signage is removed at a later date Signage Mates Australia holds no liability for any future remedial work following removal of the badge.
  4.  In the event that a customer requests that Signage Mates Australia remove a pre-installed vinyl wrap, applied by a company other than Signage Mates Australia, Signage Mates Australia will make every effort to remove the existing vinyl, but will not be held responsible for any damage they may occur to the vehicle surface during the wrap removal.
  5. Signage Mates Australia prefers to use our premises for installation. If the customer elects to have vinyl wrap installation performed at non Signage Mates Australia premises, Signage Mates Australia will not be held liable for any issues related to improper installation conditions.
  6.  Vehicle delivery to and retrieval from an appointed installation premises is the customers responsibility and must be undertaken in good time what advised by Signage Mates Australia.
  7. All applied vinyl wrap remains the property of Signage Mates Australia until paid for in full. Pending payment for goods supplied, the customer holds the goods as the property of Signage Mates Australia and the goods must be kept identified as belonging Signage Mates Australia. In the event that the customer fails to make payment, the customer irrevocably authorizes Signage Mates Australia to remove the vinyl wrap.
  8. Vehicles Storage Fee: Vehicles or trailers left at Signage Mates Australia premises will be charged a daily storage fee. Fee will be assessed three days after the installation has been completed. Vehicle or trailers left at Signage Mates Australia premises in excess of thirty days will be subject to a lien sale.

11.2 Corrections to Signage

  • 4Business Corp Pty Ltd, operating as GoBrand Australia and Signage Mates Australia, retains the right to make minor adjustments as needed, such as allowing for variations in ACM panel sizes after a quote has been accepted. 
  • The client must request any necessary changes or adjustments to signage in writing via seven     days of project completion. Any subsequent repairs or modifications will incur additional charges to the client.
  • The installation day is considered the final day of the project according to the schedule. 

11.3 Repair, replacement, or exchange timeframe 

The duration for any repair, replacement, or exchange of items may range up to three months, depending on the specific issue:

  • If Signage Mates Australia agrees to address and resolve any repair or replacement matters, the process may take up to three months, depending on the project, location, and level of difficulties.
  • The warranty shall be invalidated if the customer attempts to effect repairs to the goods itself or through a third party during the warranty period.

11.4 Ability to Supply

Signage Mates Australia will make every effort to carry out the Contract. If because of an Event, Signage Mates Australia up is unable to fulfil any Contract, Signage Mates Australia:

  • Will not be liable for any loss or damage which You may suffer (including consequential loss or damage);
  • May at its option, give written notice to You either to: i. Terminate the Contract; or ii. Extent the time for performance of the Contract;
  • Will be entitled to be paid by You for any part for the Work done or any Product delivered. That payment will be calculated using price rate set out in this Quotation. 9.2 You acknowledge that Signage Mates Australia  failure to perform the Contract because of anything set out in this clause will not entitle You to treat the Contract as repudiated.

12. Excavation

12.1 Signage Mates Australia will not be liable for any loss or damage if it or its sub-contractor strikes rock, pipes or wires or other obstructions when excavating any Site to install a foundation for the Work. You indemnify Signage Mates Australia for any additional costs, loss or damage arising for any such occurrence during the excavations which will be payable at actual cost plus 15% plus any applicable GST.

13. Protection of Work

13.1 All unfixed Goods or any Product on the Site will be at Your risk.

13.2 Signage Mates Australia will not be liable for any damage caused by any person or suffered by any person, because of or in respect of any unfixed Goods or Product on the Site.

13.3 Subject as expressly provided in these conditions, and except where the goods are sold to a person dealing as a consumer (within the meaning of the Australian Competition & Consumer Commission’s Unfair Contract Terms), all warranties, conditions or other terms implied by statute or common law are excluded in the contract to the fullest extent permitted by law.

13.4 Signage Mates Australia shall not be liable to the customer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Signage Mates Australia, its employees or agents or otherwise) which arise out of or in connection with the supply of the goods or their use or resale by the customer the installation, and the entire liability of Signage Mates Australia under or in connection with the contract shall not exceed 125% of the price payable under the contract, except as expressly provided in these conditions.

13.5 Signage Mates Australia shall not be liable to the customer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of Signage Mates Australia obligations in relation to the contract, if the delay or failure was due to any cause beyond Signage Mates Australia reasonable control and such failure or delay shall entitle either party to terminate the contract if it persists for more than three months but the customer shall remain liable to pay the price under the contract in respect of items delivered prior to the date of such cancellation.

13.6 If the goods are unavailable or not in stock, and the replacement option is elected by Signage Mates Australia, Signage Mates Australia may provide an identical replacement to the goods even if made by a different manufacturer.

13.7 Signage Mates Australia reserves the right to consider a job complete without formal client approval. However, clients are required to notify us via email at [email protected] within seven days of installation if any issues or problems arise. After this 7-day period, the project will be deemed finalized the client. Any subsequent repairs or modifications will incur additional charges to the client.

13.8 Signage Mates Australia will not be liable for any loss or damage its sub-contractors or third party. You indemnify Signage Mates Australia for any additional costs, loss or damage.

14. Guarantees and Warranty

14.1 Signage Mates Australia guarantees:

  • Neon and fluorescent electrical components for three months from the date of completion of the Work;
  • Other Goods listed in this Quotation for 12 months from the date of completion of the Work when manufactured to Signage Mates Australia recommendation.
  • Allowance is provided for matching designs or colors on various surfaces, and walls. The on the specific materials and printing or painting methods used. An allowance of up to 5mm is permitted for aligning complex designs with multiple panels on surfaces like cars, walls, and windows.
  • Signage Mates Australia may guarantee certain Goods for a longer period than that set out in clause 12.1 above. You must obtain written confirmation from Signage Mates Pty Ltd for any such extended guarantees.

14.2 Signage Mates Australia will not be liable for any damage to the Product caused by vandalism, civil commotion, storm and tempest, Acts of God or accidental damage by a party other than Signage Signage Mates Australia. The warranty shall be invalidated if the customer attempts to effect repairs to the goods itself or through a third party during the warranty period.

14.3 To the extent permitted by the laws or Australia, Signage Mates Australia excludes any expressed or implied conditions or warranties, by statute or common law or otherwise, which are not stated in this Quotation.

14.4 Our Aluminium Composite Panels are of the highest quality and include up to 7 years warranty (unless specified otherwise). Due to changes with the National Construction Code, we recommend you seek legal advice before using this material extensively for Building Signage due to its flammability. We do not offer legal consultation for this.

14.5 We offer up to 5 years warranty for all of our vinyl products (unless specified otherwise).

14.6 Our Lightboxes and Illuminated 3D Lettering are manufactured with SAi Lighting which we offer a 1 year warranty for. If your product’s lighting faults within 12 months, please contact our team right away.

14.7 Signage Mates Australia shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the goods (and/or the installation) has not been paid by the due date for payment or if the customer is otherwise in breach of this contract or any other contract with Signage Mates Australia; 

14.8 The above warranty does not extend to parts, materials or equipment not manufactured by Signage Mates Australia, in respect of which the customer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to Signage Mates Australia; and the warranty shall be invalidated if the customer attempts to effect repairs to the goods itself or through a third party during the warranty period.

14.9 Signage Mates Australia shall not be liable to the customer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of Signage Mates Australia obligations in relation to the contract, if the delay or failure was due to any cause beyond Signage Mates Australia reasonable control and such failure or delay shall entitle either party to terminate the contract if it persists for more than three months but the customer shall remain liable to pay the price under the contract in respect of items delivered prior to the date of such cancellation.

15. Rights in relation to the Product/Service

15.1 Signage Mates Australia retains the property of ALL their client’s marketing services.

15.2 All monthly fees that are charged to clients are strictly for making adjustments to the client’s existing contracts.

15.3 Clients can purchase their Marketing Package, after a price has been mutually agreed upon for both parties (ie. – client and Signage Mates Australia).

15.4 In connection with the Product while it remains the property of Signage Mates Australia You agree that:

  • You have no right or claim to any interest in the Product to secure any liquidated or unliquidated debt or obligation Signage Mates Australia owes to You;
  • You are not entitled to claim any lien over the Product;
  • You will not create any absolute or defeasible interest in the Product in relation to any third party except as may be authorized by Signage Mates Australia;
  • Where You are in actual or constructive possession of the Product: i. You will not deliver the Product or any document of title to the Product to any person except as authorized in writing by Signage Mates Australia.

15.5 In association with the Product, Signage Mates Australia states to You that:

  • Signage Mates Australia has the right to supply the Product to You;
  • The activities of Signage Mates Australia in supplying the Product do not infringe the rights of the owner of the Product (where Signage Mates Australia is not the owner of the Product);
  • If the Product is not owned by Signage Mates Australia is authorized to supply the Product to You.

15.6 Signage Mates Australia and You agree that:

  • Signage Mates Australia retains property in the Product until Signage Mates Australia has been paid in full for the Product under all individual agreements between Signage Mates Australia and You;
  • Signage Mates Australia retains property in any Further Product until Signage Mates Australia has been paid in full for the Product under all individual agreements for the supply of the Product between Signage Mates Australia and You;
  • You are a bailee of the Product and any Further Product until such time that property in it passes to You. This bailment continues in relation to each Product or Further Product until the Price has been paid in full, and you owe Signage Mates Australia the duties and liabilities of a bailee;
  • Pending payment in full for the Product, You:
    1. Must not supply any of the Product or Further Product to any person outside Your ordinary or usual course or business;
    2. Must not allow any person to have or acquire any security interest in the Product or Further Product;
  • Must insure the Product and Further Product for their full insurable or replacement value (whichever is the higher) with an insurer licensed or authorized to conduct the business of insurance in the place where You carry on business.
  • Must not remove, deface or obliterate any identifying plate, mark or number on any of the Product; v. Must not deliver, move, or otherwise relocate the Product to any property or place not directly owned, leased or controlled by You, or permit any of these things to be done.

15.7 Despite clause 15.6, if you supply any of the Product or Further Product to any person before all moneys payable by You have been paid to Signage Mates Australia, ‘You’ agree that:

  • You hold the proceeds of re-supply of the Product or Further Product on trust for and as agent for Signage Mates Australia immediately when they are receivable or are received;
  • You must either pay the amount of the proceeds of re-supply to Signage Mates Australia immediately when they are received or pay those proceeds into an account with a bank or a financial institution or deposit-taking institution as trustee for Signage Mates Australia;
  • Any accessory or item which is incorporated into or with any Product by You or any person at Your direction or request becomes and remains the property of Signage Mates Australia until Signage Mates Australia is paid in accordance with clauses 13.3 (a) and 13.3 (b) when the property in the Product (including the accessory) passes to You.

15.8 Signage Mates Australia is entitled to recover possession of the Product from any place owned, possessed or controlled by You and You agree that Signage Mates Australia has an irrevocable license to enter that place or the Site and recover possession of the Product if You:

  • Fail to pay all or any part of any Progress Claim or the Price on or before the date or dates that payment falls due;
  • Commit an act of bankruptcy or make or attempt to make any arrangement with Your creditors;
  • Become an externally administered body or are wound up voluntarily or have a Receiver appointed;
  • Cease or threaten to cease carrying on business;
  • A judgement is made against You which is not set aside or satisfied within 7 days;
  • In the case that You are a sole director company, the director dies, is hospitalized or is otherwise unable for any reason to act as a director for a period of more than 2 weeks consecutively;
  • In the case that You are a business, if Your owner or manager dies, is hospitalized or is otherwise for any reason unable to act as owner or manager for a period of more than 2 weeks consecutively.

15.9 You agree that Signage Mates Australia has the right to bring an action against You if Your fail to pay the Price, notwithstanding that ownership of the Product has not passed to You.

  1. Your obligations and liabilities in this Quotation do not merge and will not be deemed to have merged or will not be prejudicially affected by any judgement or order obtained by Signage Mates Australia against You;
  2. No waiver by Signage Mates Australia of any breach by You shall be deemed to be a waiver of any continuing or recurring breach and the rights and remedies expressed or implied in this quotation shall not be prejudiced or affected by any time other indulgence given or granted by Signage Mates Australia to You;
  3. Unless otherwise agreed by the parties in writing, the terms of this Quotation represent the entire agreement between the parties in respect of the Contract.

16. Governing Law

16.1 The Quotation and subsequent Contract will be governed by the laws of Queensland.

16.2 Any dispute arising in conjunction with this Quotation shall be heard in Queensland courts and you irrevocably submits to the jurisdiction of these courts.

16.3 You and Signage Mates Australia agree that proceedings may be commenced in any court in Queensland having jurisdiction and consent to that court having locality jurisdiction notwithstanding that the court would not have jurisdiction without this consent.

  1. If a clause or clauses in this Quotation are void, illegal or unenforceable, they may be severed without affecting the enforceability of the other provisions in this Quotation.

17. Change of conditions

17.1 Signage Mates Australia may vary the terms and conditions of this Quotation by notice in writing to You.

17.2 You agree that the ordering of any further Work after the notice of varied terms and conditions from Signage Mates Australia will be acceptance of the varied terms and conditions.

18. Notice

18.1 All notices must be in writing and in the English language.

18.2 Any notice may be given to You by Signage Mates Australia:

  • Personal delivery;
  • Or delivery to the Your last known address;
  • By facsimile;
  • By certified mail;
  • By ordinary mail, in which case unless the contrary is proven it will be deemed to have been delivered on the second business day following the date of posting; or
  • By email, in which case unless the contrary is proven it will only be deemed to have been delivered upon acknowledgement of the email being sent by the receiver to the sender.

18.3 All notice that is given by You to Signage Mates Australia is only deemed to be given on the date of receipt by Signage Mates Australia. 

19. Read and Understood Terms

19.1 You acknowledge that you have read, and understood and accepted the terms of this quotation prior to accepting it.

20. Your Authority

20.1 You authorize Signage Mates Australia to make such enquires and receive such information from any of your bankers and business referees provided by You and otherwise from anyone as Signage Mates Australia may reasonably consider necessary;

20.2 Certify that any information provided to Signage Mates Australia is true and correct;

20.3 You acknowledge that Signage Mates Australia has informed You in accordance with Section 18E(8)9c) of the Privacy Act 1988 as amended, that certain terms of personal information about You is permitted to be kept on a credit information file and might be disclosed to credit reporting agencies;

In accordance with Sections 18H and/or 18K and/or Section 18L(4) of the Privacy Act 1988 as amended, You:

  • Agree to report being given to Signage Mates Australia, for the purpose, of assessing the application for credit or commercial credit or assessing whether to accept You as guarantor as the case may be;
  • Agree that Signage Mates Australia may use, for the purpose off, assessing an application for credit or assessing whether to accept You as guarantor, information concerning Your commercial activities or commercial credit worthiness obtaining from a person or body carrying on business or undertaking involving the provision of information about the commercial credit worthiness of persons;
  • Authorize Signage Mates Australia to exercise Your rights of access to Your credit information files and credit reports.

20.4 You agree that Signage Mates Australia may give to and seek from any credit provider reports and information that have any bearing on Your credit worthiness, credit standing, credit history or credit capacity for any of the following purposes:

  • To assess an application by You for credit or commercial credit;
  • To notify other credit providers of a default by You;
  • To exchange information with other credit providers as to the status of your account where You are in default with Signage Mates Australia or with any other credit provider;
  • To assess Your credit worthiness or commercial credit worthiness at any time;
  • To assess whether to accept You as guarantor or to continue supplying credit to You.

20.5 You agree that Signage Mates Australia may seek from a credit reporting agency, a credit report containing personal information about You to assess whether to accept You as a guarantor for credit applied for, or provided to a party where You are named as guarantor;

20.6 You agree that these authorizations shall continue to have effect for the duration of the person during which the credit or commercial credit is provided or sought by You from Signage Mates Australia.

21. Force Majeure

If a Force Majeure event causing delay continues for more than Thirty (30) days, we may terminate this Agreement by giving at least Seven (7) Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.

22. Jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of Queensland and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Queensland and you agree to submit to the jurisdiction of those Courts.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Share
this page:

Get in touch.

We're Online!

Need Help? Chat now!

Get in touch.

Thank you.

Please submit this form and our representatives will get back to you as soon as possible.

Book Your site Inspection!